Food Service Manager supervising kitchen operations at Bradford Health Services. Ensuring quality food service and compliance with healthcare regulations in a dynamic team environment.
About the role
- Manager of Relationship Management leading operations for the Advisor Relationship Model to enhance service experiences. Focus on team leadership and operational metrics for continuous improvement.
Responsibilities
- Build, lead, and sustain high‑performing operations team supporting the Advisor Relationship Model (ARM).
- Select, develop, coach, and retain team members, fostering accountability, engagement, and professional growth.
- Provide ongoing coaching, performance feedback, and development planning aligned to ARM role expectations.
- Promote a collaborative, service‑oriented culture focused on advisor experience and operational excellence.
- Manage day‑to‑day operational execution supporting ARM roles
- Oversee workload distribution, staffing levels, and capacity planning to ensure service levels and turnaround times are met.
- Monitor operational performance, identify trends or gaps, and implement corrective actions to support ARM priorities.
- Establish and track operational goals, priorities, and performance metrics aligned to advisor impact.
- Analyze results, variances, and advisor feedback to drive continuous improvement.
- Identify opportunities to streamline workflows, reduce friction, and improve advisor and field experience within operations.
- Partner closely with leadership team and internal business units to support strategy and evolution.
Requirements
- College degree or equivalent
- 5 years people leadership experience
- Knowledge of financial products preferred
- Demonstrated people-leader experience in operations, service delivery, or field-support environments
- Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
- Strong ability to manage complex workloads, staffing models, and performance metrics.
- Proven change-leadership and collaboration skills, particularly in matrixed or transformation environments.
- Demonstrated ability to maintain an external perspective of emerging management and operations trends
- Experience leading teams through change
- Knowledge of regulatory, compliance, and risk considerations within operations
Benefits
- various bonuses (including, for example, annual or long-term incentives)
- medical, dental, and vision insurance
- health savings account
- flexible spending account
- 401k
- pension
- life and accidental death and dismemberment insurance
- disability insurance
- supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- paid parental leave
- EAP
- well-being benefits
- other employee benefits
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