Content & Analytics Execution Lead operationalizing banking processes for Truist's Commercial Banking. Collaborating with teams to improve client and teammate experience while mitigating risks.
About the role
- Training Materials Content Specialist creating impactful digital learning experiences for customer engagement. Collaborating with teams to deliver high-quality, accessible learning solutions.
Responsibilities
- Curate, adapt, create, package, and publish content in multiple formats for training and digital engagement
- Partner with CSMs, Product, Product Marketing, Support, Enablement, Training, Education, and other teams to identify learning needs
- Leverage AI, automation, and analytics to scale content creation, personalise learning experiences
- Track KPIs such as content completion rates and engagement metrics to measure and optimize effectiveness
- Lead and coordinate digital and training content development projects and tasks
- Co-develop standards and measurement tools to assess and maintain content quality
- Ensure content is accessible, accurate, and up to date
Requirements
- Bachelor’s degree in English, Journalism, Marketing, Technical Communications, Education Technology, Business, Graphic Design, UX/UI or equivalent experience
- Recognised certificate or coursework in Instructional Design is an asset
- Experience and familiarity with content creation, management, collaboration, video editing and product adoption tools (e.g., Teams, SharePoint, Camtasia, Adobe Creative Suite, Articulate 360, Kaltura, Vidyard, Pendo, iMovie, Figma, Power Automate)
- Strong written and verbal communication skills
- Creative thinker, open to change, and quick learner
- Strong attention to detail and proven project management and organisational skills
- Ability to work autonomously and collaboratively, prioritising tasks and meeting deadlines
- Experience or background creating content for corporate SaaS B2B software is a plus
- Product knowledge of Cocounsel, Westlaw, Practical Law, Checkpoint, Clear or other Thomson Reuters products is highly desirable
Benefits
- Hybrid Work Model: Flexible working environment (2-3 days a week in the office)
- Flex My Way: Supportive workplace policies for personal and professional responsibilities
- Career Development and Growth: Continuous learning and skill development opportunities
- Industry Competitive Benefits: Health, dental, vision, disability, life insurance, retirement savings
- Paid Mental Health Days: Two company-wide mental health days off
- Comprehensive vacation, sick, and safe paid time off
- Parental and sabbatical leave
- Optional hospital, accident and sickness insurance
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Employee Assistance Program
- Group Legal Identity Theft Protection benefit
- Access to 529 Plan and commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement and Employee Stock Purchase Plan
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