Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Representative providing support to Insureds and Agents through phone and email. Seeking candidates for hybrid work environment at Tower Hill Insurance Group in the insurance sector.
Responsibilities
- Provide excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence.
- Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines, and procedures.
- Service contact center queues as assigned.
- Achieve a monthly production score of 87% or above in several categories.
- Document summary of each customer contact via system applications.
- Maintain full knowledge of department FAQs documents.
- Work extended hours as needed.
Requirements
- High School Diploma or GED required.
- Minimum of two (2) to three (3) years of customer service or call center work experience required.
- Previous work experience in insurance services or related service industry is a plus.
- Professional Insurance Designations preferred.
- Valid Driver’s License required.
- Florida 4-40 Customer Service License preferred.
Benefits
- Medical
- Dental
- Vision
- Life & Disability Insurance
- 401(k)
- Health Savings Account
- Accident, Critical Illness and Hospital Indemnity
- Pet insurance
- Paid time off & Holiday pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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