Case Manager facilitating resident recovery and community reintegration at HealthSource's Olmstead Services. Coordinating case management for individuals in Nursing Facilities for Mental Health to aid in their return to community living.
About the role
- Field Service Supervisor guiding field service engineers and ensuring exceptional service delivery at Thermo Fisher Scientific. Coordinating activities and managing performance while maintaining customer relationships.
Responsibilities
- Guide and support a team of skilled field service engineers
- Ensure exceptional service delivery to our customers
- Coordinate service activities and manage team performance
- Maintain strong relationships with customers and internal stakeholders
Requirements
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience with proven expertise in complex system troubleshooting and repair
- Preferred Fields of Study: Engineering, Sciences, or related technical field
- Industry-specific certifications (EPA, HVAC/R, Electronics) preferred
- 2+ years of supervisory or leadership experience managing technical teams
- Strong technical proficiency in electronics, mechanics, and diagnostic equipment
- Demonstrated success in customer relationship management and service delivery
- Advanced problem-solving and analytical skills for complex technical issues
- Proficient with service management software, CRM systems, and Microsoft Office suite
- Strong communication and interpersonal skills for both technical and non-technical audiences
- Proven ability to develop and support team members
- Experience with quality systems, safety protocols, and regulatory compliance
- Valid driver's license and ability to travel up to 50% within assigned territory
- Physical ability to lift up to 50 lbs with assistance and perform service functions
- Strong project management and organizational skills
- Ability to work independently and guide teams in a results-oriented environment
- Experience managing service KPIs, metrics, and continuous improvement initiatives
- Multilingual skills may be required depending on location
Benefits
- Professional development
- Career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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