Responsible for managing varied supply chain processes within HP's large global business unit. The role enhances business processes and operational performance metrics while identifying optimization opportunities.
About the role
- Manager - ITIL Support ensuring applications meet regulatory requirements and act as primary contact during audits for IQVIA Laboratories.
Responsibilities
- Maintain Application Portfolio accuracy
- Overseeing user access reviews
- Acts as the primary contact during audits
- Participate in high‑impact incident bridges
- Collaborate with Product Support, Product Owners and Business owners
Requirements
- Bachelor’s/Master degree in computer science, Information Technology, or related field
- 12+ years of experience in IT service management
- Strong understanding of regulated environments and compliance requirements
- SQL, Cloud Technologies (Azure/AWS), Project Management, Service Ownership, Product Support
- Meeting regularly with Stakeholders for each regulated application
Benefits
- Competitive salary
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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