Technical Services Escalation Engineer responsible for Tier III support and troubleshooting for Axis products. Collaborating with Tier II to resolve escalated issues while maintaining technical expertise in Axis solutions.
About the role
- Field Service Engineer providing maintenance and support for SDG technical equipment. Role demands extensive travel and proficiency in multiple languages.
Responsibilities
- Perform field maintenance services, ensuring exceptionally high-quality standards and regulatory compliance.
- Conduct preventive maintenance, installations, corrective maintenance, renovations, and software/hardware updates for the SDG portfolio mainly IDD.
- Deliver detailed and timely expense reports, timesheets, and performance indicators.
- Close Service Orders via Service-max and manage personal stock efficiently.
- Provide equipment support and training to less experienced colleagues and distributors.
- Stay updated with the latest information by continuously reading newsletters.
Requirements
- Eletric Technical/engineer background or similar
- Minimum of 3 years of experience in a similar role.
- Proficiency in English and Spanish.
- Availability to travel extensively.
- Proven ability to work independently with limited follow-up.
Benefits
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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