Electrical Engineer designing, building, testing, and maintaining electrical power systems for Telent's critical infrastructure. Hybrid role with on - site requirements at Warwick HQ and UK Rail sites.
About the role
- Technical Services Escalation Engineer responsible for Tier III support and troubleshooting for Axis products. Collaborating with Tier II to resolve escalated issues while maintaining technical expertise in Axis solutions.
Responsibilities
- Handle escalated cases from Tier II and troubleshoot directly with customers via case and phone support
- Respond to and engage Team Leads requests to directly assist with escalated and/or challenging customer issues as needed
- Maintain subject matter expertise on Axis products, solutions and/or technologies
- Work directly with Technical Service Specialists (TSS) group to resolve customer issues, identify product issues, update documentation, and complete other tasks as directed
- Develop and deliver knowledgebase articles, white papers, and “how to” guides aimed at educating TSEs based on data from escalations
- Debrief resolved escalated cases with the respective Tier II TSE to identify training needs for both the individual and team levels
- Partner closely with TSSs to identify possible product issues and proactively monitor and identify trends in customer inquiries
- Actively monitor new case queues and provide feedback to give TSEs a “head start” on how to troubleshoot
- Activate and resolve new Helpdesk cases from the queue as needed
Requirements
- Existing Level II, Level III, or Senior TSE
- 2-3 years’ Axis experience with a demonstrated subject matter expert in at least one Axis area of specialty and proficiency in all others
- Bachelor’s degree or equivalent experience in technology
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technical Services Engineer delivering training and support for BIM/VDC tools in hybrid setting. Collaborating with teams to improve digital engineering practices and tool integration in Metro Manila.
Mechanical Engineer for R&D in a multidisciplinary team tackling challenges in electric machines calculations. Requires high - level English and advanced Excel skills in a stable, innovative environment.
Electrical Engineer leading projects in electrical calculations at Ingeteam, focusing on improving electric rotary machines. Involves collaboration across multidisciplinary teams in innovative technology.
Engineer role supporting virtual and physical workplace solutions for a large group at Consortis. Focused on the Citrix environment with a supportive team culture in Nantes.
Staff Captain at Aman at Sea leading operations and upholding luxury service standards aboard Amangati. Involvement in shipyard build, crew management, and guest engagement during voyages.
Instrumentation Engineer role at Swave Photonics focused on building holographic measurement setups and collaborating with research teams.
Cyber Security Engineer supporting a new Department of Defense contract. Responsible for information security, system accreditation, and compliance with security requirements.
Senior Process Engineer conducting optimization studies and design in process engineering for KBR. Involved in various projects including LNG, refinery, and petrochemical processes focused on international standards.
Forward Deployed Engineer focusing on project implementation and client collaboration at Tailor. Innovating enterprise solutions within the Tailor Platform framework.