Manager, Mexico Partners responsible for developing commercial partnerships and driving revenue growth at Motive. Focused on building sustainable partner ecosystem in the Mexican market.
About the role
- Account Manager managing client relationships and driving revenue growth within MSP programs for a global staffing firm. Responsible for account planning, execution, and client engagement.
Responsibilities
- Drive revenue growth across assigned MSP accounts by increasing starts per client and improving weekly spread
- Forecast upcoming hiring needs and manage open requisitions across multiple service lines
- Partner closely with recruiting teams to ensure high-quality delivery that meets or exceeds client SLAs and program expectations
- Develop and execute a comprehensive quarterly strategic account plan for each assigned account
- Introduce and close at least one new service offering per quarter, including IT staffing, administrative/HR, engineering, offshore delivery, SOW, or permanent placement solutions
- Maintain and update organizational maps to identify decision-makers, influencers, and expansion opportunities
- Drive multi-division engagement to maximize account penetration across The Planet Group’s full portfolio
- Serve as the primary point of contact for assigned accounts and lead proactive, consultative client engagement
- Conduct monthly check-ins with hiring managers and quarterly business reviews (QBRs) with MSP program leaders and executive stakeholders
- Facilitate at least one in-person client meeting per quarter with top accounts to strengthen relationships and uncover growth opportunities
- Act as the escalation point for client concerns, ensuring timely resolution and sustained client satisfaction
- Partner with recruiting and delivery teams to drive coverage, achieve submittal-to-interview ratios, and meet or exceed interview-to-offer targets
- Ensure consistent communication around client expectations, program updates, and performance metrics
- Maintain internal alignment through biannual business reviews with leadership and execute follow-up actions tied to account strategy
- Achieve high client satisfaction by securing at least one client testimonial or a QBR scorecard above 90% annually for each major account
- Attend a minimum of two industry events per year to strengthen client relationships and build market intelligence
- Monitor satisfaction trends and proactively recommend improvements to support long-term partnership success
Requirements
- 3–7+ years of account management, sales, or client services experience within the staffing industry; MSP/VMS experience required
- Demonstrated success driving revenue growth, increasing spread, and expanding service offerings within strategic accounts
- Strong relationship-building skills with proven ability to engage executive stakeholders
- Excellent communication, organization, and strategic planning capabilities
- Experience partnering with recruiting teams and interpreting key delivery metrics
- Ability to analyze data, identify growth opportunities, and execute complex account plans
Benefits
- Unlimited PTO
- Medical, dental, and vision insurance
- 401(k) with company match
- Life insurance, short-term & long-term disability, and other supplemental benefits
- A collaborative, growth-oriented culture with ongoing learning and development opportunities
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