Hybrid Client Account Manager

at Propelis

• Job title: Client Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $72,000 - $82,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Client Account Manager collaborating with marketing teams to execute design and production of materials for campaigns. Managing projects, ensuring quality delivery and client satisfaction from intake to invoice.

Responsibilities

• Partner with the Client’s internal marketing and brand management teams to execute the concept, design and production of print, digital/social, video, OOH materials for shopper marketing campaigns
• Manage communication between the Client’s marketing team, Marks design studio, and Client’s production partners
• Align with Client on brief and scope of work and monitor/adjust project execution for profitability, on-time delivery, and adherence to design and brand standards
• Oversee projects, managing from intake to invoice
• Lead project kick-offs, client status meetings and internal briefings, and maintain project status reports
• Act as central liaison between all internal and external stakeholders during project execution
• Write briefs in conjunction with the client and/or creative team, aligning on campaign objectives and design intent
• Provide internal creative/production guidance and ensure that creative aligns with the briefs and brand guidelines
• Act as a final check on all design work to ensure that they meet the client brief with error-free high standards
• Liaise with client, production partners and internal team to resolve client and project related concerns
• Provide estimates or proposals prior to work starting, based on approved rate cards and internal project plans developed in conjunction with studio PMs, creative leads, and resource management
• Maintain internal budget tracking and generate monthly invoices
• Provide line of sight to upcoming projects for revenue forecasting and resource planning
• Multi-task and problem-solve on a daily basis, and collaborate with broader Marks teams
• Optimize internal and external resources for efficiency, creativity, and design quality.

Requirements

• 3-5+ years experience in agency client service and project management, across a broad spectrum of project deliverables (creative ideation, in-store print design, digital advertising, OOH, photo/video content production)
• Bachelor’s degree in Marketing, Business Administration, or Design
• Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)
• Proficiency with using project management platforms such as Workfront, Monday, Asana
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

Benefits

• Group benefits currently include a selection of health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
• Short/long term disability
• 401(k) Savings Plan