Senior Manager overseeing Ignition - based industrial automation solutions at FORTNA. Leading a team focused on scalable Ignition solutions aligned with organizational goals and best practices.
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Onsite Senior Room Service / Stewarding Manager
Posted 1 hour ago
About the role
- Senior Room Service & Stewarding Manager overseeing BOH operations in luxury hotel. Responsible for enhancing guest experiences through effective management of food service and staff coordination.
Responsibilities
- Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team.
- Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence.
- Monitor effectiveness of workflow & sequence of service during service periods and provide hands-on support as and when required.
- Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives.
- Ensure food safety procedures and guest relation policies and procedures are being executed.
- Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization.
- Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces.
- Responsible for ensuring the availability of resources such as labor, equipment, and products.
- Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff.
- Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting.
- Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees.
- Promote a positive and respectful work environment.
- Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions.
- Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects.
- Coordinate work of employees engaged in activities such as dishwashing, silver cleaning, and storage and distribution of food items and supplies.
Requirements
- Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant.
- Candidate must have prior experience managing 40+ team members.
- Previous experience in a union environment is preferred.
- This position requires exceptional verbal and written communication abilities.
- Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must.
- This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends.
- Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities.
- Strong leadership, communication, organizational and computer skills required.
- College degree preferred.
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