About the role

Grooming Salon Leader managing grooming operations at Petco. Providing expert grooming services for pets while leading and developing a salon team.

Responsibilities

Lead salon operations and salon team members, while delivering expert grooming services to pets
Ensure a positive experience for partners and exceptional care for pets
Oversee day-to-day operations of the grooming salon, optimize scheduling and grooming capacity
Manage inventory levels in the salon and execute staffing plans
Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff
Provide coaching, feedback, training, and performance evaluations
Create and manage efficient grooming schedules that optimize salon capacity
Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity
Collaborate with store management to achieve sales targets and salon objectives
Interact professionally and effectively with pet parents
Independently perform professional grooming services including bathing, drying, brushing, haircuts, nail trimming, ear cleaning, and gland cleaning
Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices
Perform quality checks to maintain a clean and safe grooming area and salon

2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred
High-school diploma or GED preferred, though not required
Very strong verbal and written communication skills for interactions with pet parents and grooming team members
Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
Genuine passion for animals with a desire to continue a career in pet grooming
Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary
Results-driven, with focused commitment on salon productivity, performance, growth, and improvement
Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards
Capable of handling pets of all sizes and temperaments with care and empathy
Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Competitive Pay + Incentive based on salon performance + Tips
Medical, dental, vision and more
401k and more
Paid Time Off
Petco Discounts
All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
State of the art equipment, including bathing system, kennels, tables, and dryers
Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor