Assistant Banquet Manager overseeing banquet operations at Hilton Harrisburg. Responsible for training staff, supervising events, and ensuring quality service.
About the role
- Front Office Manager enhancing guest experiences at AC Wichita. Leading front desk operations and team ensuring exceptional service with a focus on hospitality and operational excellence.
Responsibilities
- Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
- Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
- Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
- Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
- Review and approve department's payroll.
- Be knowledgeable and helpful about the local area, the hotel and hotel services.
- Be an enthusiastic, helpful and positive member of the team.
- Be professional, responsible and mature in conduct and behavior.
- Partner with Housekeeping, Sales, and other departments to create a seamless guest journey.
- Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity.
- Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees.
- Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Maintain open line of communications with each department.
- Respond positively to new ideas.
- Openly accept critical/developmental feedback.
- Be available to help other departments in emergency situations.
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
- Properly handle and account for keys.
- Perform other assignments as directed by the General Manager.
- Leads the Health and Safety Committee, Binder/Documentation.
- Be knowledgeable of policies regarding emergency procedures and security concerns.
- Promote an accident prevention program to minimize liabilities and related expenses.
- Will be available to cover vacation days and time off requests.
- Identifies and records special billing instructions.
Requirements
- Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
- Strong leadership skills with a hands-on, service-first approach.
- Be self-motivated and use time wisely.
- Excellent communication, organization, and problem-solving abilities.
- Tech-savvy with hotel systems (experience with Opera Cloud is a plus).
- A passion for hospitality and team development.
- High School diploma /Secondary qualification or equivalent.
- Experience with Opera Cloud a plus.
Benefits
- Health, vision, and dental insurance
- 401(k)
- Cell phone allowance
- Paid Time-off and Paid Holidays
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- Employee discount
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
- Discount programs for shopping, travel, tickets and more.
- Access to our Talent team to help you reach your career growth goals.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Grooming Salon Leader managing grooming operations at Petco. Providing expert grooming services for pets while leading and developing a salon team.
Manager, Transaction Advisory Services at Armanino conducting financial due diligence for private equity deals. Collaborating with teams to prepare financial statements and advising clients during transactions.
Rotational Associate Manager at Kikoff’s fintech program for career acceleration. Gaining exposure across critical business functions with mentorship and hands - on experience.
Contract Manager leading commercial and contractual management of agreements on large - scale engineering projects. Position based in Madrid, with a strong legal background required.
Case Manager focusing on chronic homelessness and housing instability for vulnerable populations. Collaborating with clients to develop personalized care plans and connecting them with community resources.
Temporary Case Manager providing eviction and homelessness prevention support for individuals in Denver. Collaborating with clients to develop care plans and connect with community resources for stable housing.
Manager overseeing complex audit engagements and ensuring compliance within Corporate Functions at Sun Life. Collaborating with business partners to enhance internal controls and risk management.
Commercial Manager leading Arcadis' strategy and sustainable growth in Chile's mining, energy, and infrastructure sectors. Responsible for client relationships and sales objectives.
Manager leading impactful decarbonization strategies and sustainability projects at Arcadis. Collaborating across teams to solve urgent climate challenges in a hybrid setup.