Hybrid Senior Systems Engineer, L5

at The Open Approach

• Job title: Senior Systems Engineer, L5
• Job type: Full Time
• Experience level: Senior
• Salary: $90,000 - $110,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Citrix, Cloud, DNS, Firewalls, Python, VMware
• Location requirements: Hybrid, Burlington, United States

About the role

• Senior Systems Engineer specializing in complex technical projects for client-focused IT services in Burlington. Collaborating with teams and stakeholders while ensuring service excellence in technology implementation.

Responsibilities

• Collaborate with coworkers, vendors, and work directly with clients via phone and email to design and implement a wide variety of technical engineering projects.
• Architect, build, and administer mission-critical server infrastructure, firewalls, physical, and wireless networks.
• Perform cloud migrations (Exchange, SharePoint, Entra ID/ Intune, Azure).
• General complex administration of the Microsoft 365 ecosystem.
• Take ownership of an issue, project, or architecture/design, seeing it through from beginning to end.
• Must be flexible with on-duty hours as some project activities take place during evenings and/or weekends.
• Build upon and write new internal and client-facing documentation.
• Participate in an on-call rotation.

Requirements

• At least 4 years of experience in an engineering role in an MSP environment is required.
• Excellent written and verbal skills are imperative (previous Customer Service experience is a plus)
• Have the enterprise-level skills and awareness to understand and appreciate change control, proper documentation, and communication.
• Well-versed with Windows Server, multi-site Active Directory environments, Advanced Group Policy Management, NPS and RADIUS authentication.
• Deep virtualization experience (Primarily Hyper-V, VMware, and corresponding clustering technologies, including SAN management).
• Knowledge of VDI and/or Session-based desktop design and implementation (Citrix, Microsoft RDS).
• Solid knowledge of LAN and WAN infrastructure (IPSec VPN Tunnels, VLANs, routing, DHCP/DNS, SD-WAN).
• Security design and best practices for systems and networks, including Multifactor Authentication implementation.
• Coding or scripting experience is helpful (PowerShell, VBScript, or Python).

Benefits

• Health, dental, and vision coverage with generous employer contributions
• Company-sponsored Life, STD/LTD Disability, and Workers’ Compensation
• 401(k) with 4% match starting day one
• Generous PTO (starting at 16 days, plus paid holidays)
• Fully paid parental leave
• Smartphone stipend for on-call rotation
• Weekly company lunches, coffee, snacks, and a pet-friendly office