Onsite IT Support, 2nd/3rd Level – IT Specialist for System Integration

Posted 10 hours ago

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About the role

  • IT Support expert responsible for maintaining and securing IT systems for healthcare providers across Germany. Join a passionate team focused on innovative Apple IT solutions.

Responsibilities

  • As an IT Specialist for System Integration (m/f/d), based in the heart of Bonn's Old Town, you ensure that IT for our customers across Germany runs securely, stably, and efficiently.
  • Network infrastructure – You are responsible for supporting and maintaining the IT systems of medical practices, clinics and Mac-based offices, ensuring everything runs smoothly.
  • Fault analysis – You analyze deep network and infrastructure issues, perform packet analyses (e.g., with Wireshark), identify root causes and resolve them together with your team.
  • Security and availability – You ensure that firewalls, security solutions (e.g., pfSense, Securepoint), IDS/IPS systems, as well as servers and networks, remain stable, available, and protected.
  • Projects & development – You actively contribute to infrastructure projects, migrations, and architecture optimizations, including virtualization (e.g., VMware, Proxmox) and security-related initiatives.
  • Administration – You manage systems and networks based on Linux and macOS and ensure their proper operation, working closely with infrastructure, security, and external teams.

Requirements

  • Education – You have completed IT vocational training (e.g., IT Specialist for System Integration) or hold a degree (e.g., Computer Science / Business Informatics).
  • Experience – At least 3–5 years of experience in 2nd/3rd level support with a focus on network, firewall, and infrastructure.
  • Technical know-how – Strong knowledge of routing, switching, VLAN, WAN, VPN, and NAT, as well as administration of Windows Server and Linux systems. Experience with firewalls/UTM solutions (pfSense, Securepoint) is required.
  • Service orientation / Empathy – You enjoy helping others, are service-oriented, and have a strong customer focus.
  • Soft skills – You bring analytical thinking, organizational ability, and a structured, flexible working style, and you remain calm when dealing with complex problems.
  • Language skills and mobility – Very good German skills (minimum C1) are required; a Class B driving license is an advantage.

Benefits

  • Company pension plan
  • An in-house chef
  • The best cappuccino in town
  • PlayStation breaks
  • Urban Sports membership
  • Regular team events

Job title

IT Support, 2nd/3rd Level – IT Specialist for System Integration

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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