Senior Claims Business Process Engineer managing cross - functional process improvements in P&C Claims. Driving operational efficiency and serving as a trusted advisor to executives across various fields.
About the role
- Lead enterprise systems optimization and integration for scaling growth at tmp. Collaborate across departments to enhance data and processes for operational efficiency.
Responsibilities
- Define and deliver the multi-year business systems and data roadmap
- Evaluate emerging technologies for ROI and readiness, including AI, Copilot, and data-warehouse tools
- Represent Operations in cross-functional tech and data steering forums
- Oversee middleware and API connections and maintain master data standards
- Partner with Finance and IT to ensure end-to-end data integrity from project to invoice
- Establish data governance model, definitions, and audit routines
- Optimize key workflows for scalability and sponsor automation initiatives
- Measure system-enabled efficiency gains and publish improvement metrics quarterly
- Manage external implementation partners
- Lead vendor negotiations, renewals, and performance reviews across core platforms
- Coordinate system budgets and report ROI to Operations and Finance leadership
- Develop communication and training strategies for system changes
- Foster a culture of data literacy and system confidence across the organization
Requirements
- 5+ years of experience in enterprise business-systems management within professional services or marketing environments
- Expertise in integrating PSA, ERP, CRM, and BI platforms
- Proven experience leading system implementations and managing vendor relationships
- Strong leadership and stakeholder-management skills, able to operate strategically while remaining hands-on
- Experience developing or improving systems workflows, dashboards, or governance frameworks
- Ability to work across multiple functions and geographies in a matrixed environment
Benefits
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well-being coaching or counselling sessions once a week
- Financial health support
- Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
- Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
- Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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