Senior Analyst Vendor Management leading operational activities for third-party IT vendors. Managing contracts, performance, and stakeholder engagement in a technology-focused environment.
Responsibilities
The Senior Analyst Vendor Management leads operational activities that select, manage, and oversee third-party IT vendors.
Working with stakeholders to determine requirements for external IT services, overseeing and coordinating contracts, and ensuring compliance with policies.
Designs and implements service level agreements (SLAs) and underpinning contracts for services offered, develops relevant reports for managing and reporting SLA adherence to relevant stakeholders.
Assists with ecosystem of third-party providers, including supply chain health and invoicing/billing procedures, manages quality and security levels, and optimizes for efficiency and costs.
Responds to and manages events using defined processes and behaviors, engages with relevant stakeholders.
Analyzes vendor performance and optimizes all contracts and services for efficiency and cost benefits.
Requirements
Bachelors in Engineering, Computer Science, or a related field; minimum of 3 years of experience
Significant experience developing and reporting on vendor SLAs for optimal vendor performance
Strong skills in managing vendor relationships to ensure the delivery of high-quality, cost-effective technology solutions
Excellent communication skills across all organizational levels
Experience in IT financial management and leveraging tools to drive cost optimization.
Technical aptitude with strong PC literacy skills.
Basic knowledge of IT hardware and software environments.
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