Hybrid Auto/General Liability Consultant – TPA Services

at The Hartford

• Job title: Auto/General Liability Consultant – TPA Services
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $107,600 - $161,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hartford, United States

About the role

• Third Party Administrator Consultant overseeing claims for The Hartford’s TPA partners, limiting exposure to risk on complex claims. Involves investigations, evaluations, litigation management, and reporting.

Responsibilities

• Conduct investigations, analyze and evaluate information learned
• Make coverage determinations and communicate written position(s) to insureds and other required parties
• Within prescribed authority levels, set appropriate expense and indemnity reserves and monitor on a regular basis for any needed adjustment
• Present cases to management for reserve authority above established authority levels
• Develop and implement resolution strategies to achieve high quality outcomes
• Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
• Attend trials and mediations as necessary
• Contribute to broader claim and enterprise goals by participating in audits, projects and product development initiatives
• Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
• Provide assistance and expertise to TPAs with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
• Work with business partners to evaluate and address claim trends and developments
• Address inquiries from agents and policyholders, providing superior customer service
• Travel required up to 10% (must be approved by management)

Requirements

• Minimum of 8 years of functional claim experience in business/commercial auto or general liability required.
• Experience in both business/commercial auto and general liability strongly preferred.
• Excellent knowledge of all aspects of claim handling within business/commercial auto or general liability; specifically including large loss expertise and complex litigated coverage and liability matters required
• Supervisory expertise and effective time management skills (i.e., ability to manage multiple TPA handlers, matters and priorities)
• Ability and desire to mentor and coach
• Experience handling Canadian claims, Michigan PIP claims, Property, Ocean Marine and/or Professional Liability claims a plus but not required
• Excellent communication skills, both oral and written
• Superior analytical ability, strategic thinking ability and execution skills
• Strong negotiation skills and advanced technical claim handling skills
• Ability to communicate thoughts clearly and concisely, and to influence and persuade others
• Bachelor’s Degree or equivalent work experience required
• Professional Designation such as CPCU, SCLA, or AIC preferred

Benefits

• Other rewards may include short-term or annual bonuses
• long-term incentives
• on-the-spot recognition