Director Quality Management at Sunfire responsible for quality chain optimization and team leadership. Focused on improving product development and compliance across international locations.
About the role
- Lead a team of Relationship Managers at The Hartford ensuring client growth and exceptional service. Collaborate across teams for integrated client solutions and oversee performance guarantee delivery.
Responsibilities
- Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.
- Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.
- Oversee renewal readiness, stewardship, and performance guarantee delivery, ensuring all client commitments are met on time.
- Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.
- Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.
- Champion continuous improvement initiatives to enhance relationship management processes and best practices.
- Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.
- Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.
- Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.
- Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.
Requirements
- 5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).
- Prior leadership experience preferred.
- Strong financial acumen and understanding of employee benefits products and services.
- Demonstrated ability to build and maintain marketplace relationships.
- Effective communication skills with strength in writing, conflict resolution, and critical thinking.
- Proven coaching and feedback abilities.
- Experience collaborating across organizational lines to deliver results.
- Commitment to responsive customer service and continuous improvement.
- Willingness to travel within assigned territory and for select national events (up to 25%).
- Required to hold or obtain licenses for all states with in-force cases for direct reports.
Benefits
- Bonuses
- Long-term incentives
- On-the-spot recognition
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Digital Product Initiatives managing operational and cultural alignment within the Digital Product department at College Board. Harnessing strategy and execution to enhance the digital assessment experience.
Senior Director IT Commercial directing digital transformation and IT strategy at Hershey Company. Leading innovation and implementing commercial IT solutions to drive business growth and efficiency.
Senior Director Imaging & OR1 leading global marketing strategy for imaging and digital solutions. Managing team, driving innovation, and collaborating with key stakeholders.
Multi - Site Camp Director responsible for executing innovative summer day camp programs in New York and New Jersey. Leading teams, managing logistics, and promoting camp events throughout the year.
Directeur périscolaire constructing educational projects and managing teams for children aged 3 to 11. Overseeing activities, safety, and well - being in a structured environment.
Director overseeing operations for long term service and supports at Elevance Health. Requires BA/BS and 8 years experience in managed care setting.
Associate Director driving JOLT's media analytics strategy across North America and the UK. Building audience intelligence and insights for commercial success in a expanding markets.
Center Director managing Older Adult Centers at Greenwich House. Overseeing daily operations, developing programs, and ensuring compliance with regulations while building community relationships.
Assistant Director of Nursing managing healthcare professionals at Great Lakes Management. Focused on leading teams and ensuring resident care quality in assisted living communities.