Hybrid Senior Manager, AI Workforce Strategy – Enablement

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About the role

  • Senior Manager of AI Workforce Strategy operationalizing AI for Evernorth Health Services. Leading AI workforce enablement with a focus on automation and strategic outcomes in New York.

Responsibilities

  • Lead hands-on coaching for leaders and teams on AI tools, workflows, and agent collaboration
  • Help define and implement the future AI-enabled organizational model (human + agent teams)
  • Drive adoption of “agents as teammates” across priority functions
  • Develop playbooks, operating norms, and enablement materials for AI-ready teams
  • Design and build lightweight AI agents for high-value workforce and operational use cases
  • Partner with product, engineering, design, analytics, and clinical operations to identify agent opportunities
  • Rapidly prototype, test, and iterate agents that reduce manual work and increase throughput
  • Ensure agents are production-ready, governed, and scalable
  • Oversee AI automation efforts across 3–4 critical product areas (e.g., eligibility, analytics, clinical operations)
  • Coordinate across product, data, and operations teams to ensure automation delivers measurable impact
  • Track value metrics (time saved, cost avoided, quality improved)
  • Manage a team of AI consultants supporting workforce enablement and automation efforts
  • Set priorities, allocate capacity, and ensure consultant work aligns to strategic outcomes
  • Act as day-to-day owner of consultant execution, freeing senior leadership bandwidth
  • Contribute to executive decks, AI roadmaps, and workforce transformation narratives
  • Support market scans, competitive analysis, and emerging AI capability assessments
  • Partner with leadership on new AI product concepts and innovation exploration

Requirements

  • Advanced degree in Business, Analytics, Computer Science, Human-Centered Design, Product Management, or a related field
  • Senior AI generalist with strong product, strategy, and execution instincts
  • 8+ years of product strategy experience
  • Experience building and leading product teams
  • Comfortable coaching executives and building agents themselves
  • Experience operating in ambiguity and high-change environments
  • Strong communicator who can translate technical AI concepts into business value
  • Bias toward action: builds, tests, iterates, ships

Benefits

  • Medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • Company paid life insurance
  • Tuition reimbursement
  • A minimum of 18 days of paid time off per year
  • Paid holidays

Job title

Senior Manager, AI Workforce Strategy – Enablement

Job type

Experience level

Senior

Salary

$135,900 - $226,500 per year

Degree requirement

Postgraduate Degree

Location requirements

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