Senior Manager of AI Workforce Strategy operationalizing AI for Evernorth Health Services. Leading AI workforce enablement with a focus on automation and strategic outcomes in New York.
Responsibilities
Lead hands-on coaching for leaders and teams on AI tools, workflows, and agent collaboration
Help define and implement the future AI-enabled organizational model (human + agent teams)
Drive adoption of “agents as teammates” across priority functions
Develop playbooks, operating norms, and enablement materials for AI-ready teams
Design and build lightweight AI agents for high-value workforce and operational use cases
Partner with product, engineering, design, analytics, and clinical operations to identify agent opportunities
Rapidly prototype, test, and iterate agents that reduce manual work and increase throughput
Ensure agents are production-ready, governed, and scalable
Oversee AI automation efforts across 3–4 critical product areas (e.g., eligibility, analytics, clinical operations)
Coordinate across product, data, and operations teams to ensure automation delivers measurable impact
Track value metrics (time saved, cost avoided, quality improved)
Manage a team of AI consultants supporting workforce enablement and automation efforts
Set priorities, allocate capacity, and ensure consultant work aligns to strategic outcomes
Act as day-to-day owner of consultant execution, freeing senior leadership bandwidth
Contribute to executive decks, AI roadmaps, and workforce transformation narratives
Support market scans, competitive analysis, and emerging AI capability assessments
Partner with leadership on new AI product concepts and innovation exploration
Requirements
Advanced degree in Business, Analytics, Computer Science, Human-Centered Design, Product Management, or a related field
Senior AI generalist with strong product, strategy, and execution instincts
8+ years of product strategy experience
Experience building and leading product teams
Comfortable coaching executives and building agents themselves
Experience operating in ambiguity and high-change environments
Strong communicator who can translate technical AI concepts into business value
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