Sales Strategy & Operations Lead at Cigna Healthcare, enhancing leadership effectiveness and driving growth initiatives. Overseeing strategic execution, operational excellence, and cross-functional collaboration.
Responsibilities
Lead the development and execution of multi-year strategic roadmaps aligned with National Accounts priorities.
Translate executive vision into actionable plans, ensuring alignment across Sales, Client Management, Underwriting, Product, and other Enterprise partners.
Monitor progress against KPIs and strategic goals, adjusting plans as needed to ensure outcomes.
Design and implement governance models and management processes that improve segment performance and accountability.
Identify and resolve operational bottlenecks, resource gaps, and process inefficiencies.
Drive continuous improvement initiatives across reporting, analytics, and incentive compensation structures.
Serve as a trusted advisor and connector across the National Accounts leadership team.
Mobilize and lead cross-functional teams to deliver on high-impact initiatives.
Requirements
Bachelor’s degree required; MBA or advanced degree preferred.
10+ years of experience in strategic operations, consulting, or executive support roles, preferably within healthcare or insurance.
Deep understanding of National Accounts dynamics, including client segmentation, sales cycles, and retention strategies.
Experience supporting senior executives in matrixed environments.
Proven ability to lead cross-functional initiatives and drive operational transformation.
Strong analytical, communication, and stakeholder management skills.
High emotional intelligence and ability to influence without authority.
Familiarity with enterprise systems (Workday, Concur, SharePoint) and performance management frameworks.
Benefits
Health insurance
401(k) with company match
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Job title
Sales Strategy & Operations Lead – Senior Director
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