Digital Marketing Advisor focusing on user experience strategy and audience research. Collaborating with teams to enhance digital experiences at The Cigna Group.
Responsibilities
Conduct audience segmentation research and develop user personas across B2B, patient, and provider audiences
Script and conduct user testing to inform site enhancements
Map and analyze user journeys to inform website strategy and content development
Collaborate with UX design, data analytics, content strategy, engineering, accessibility, and marketing teams to deliver cohesive digital experiences
Track and synthesize user feedback to continuously improve user journeys
Contribute to quarterly reports on site performance, insights, and recommendations
Present research findings and strategic recommendations to stakeholders at all levels
Lead UX research initiatives to uncover user needs, behaviors, and pain points
Create and maintain user personas and journey maps to guide digital strategy
Develop and document UX strategies that align with business goals and audience needs
Partner with cross-functional teams to ensure UX insights are integrated into design and development processes
Monitor and analyze user feedback to identify opportunities for improvement
Support other marketing stakeholders by aligning UX strategy with product, thought leadership, campaign, and lifecycle marketing objectives
Advocate for accessibility and inclusive design principles across digital experiences
Requirements
Bachelor’s degree; advanced degree in UX, HCI, or related field a plus
6+ years of experience in user experience research and strategy, preferably in a digital marketing or health care context
Strong understanding of UX methodologies, user-centered design, and digital best practices
Experience working with cross-functional teams in a matrixed organization
Excellent communication and presentation skills
Familiarity with collaboration and design tools such as Wrike, Mural, and Figma
Understanding of website content management systems and their role in UX strategy
Benefits
Health care experience a plus
Ability to work from a Cigna Group office 3 days a week, as directed by the business
Flexible work arrangements
Job title
Digital Marketing Advisor, User Experience UX Strategy
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