Hybrid Senior Delivery Manager – Customer, Marketing Tech

at The Very Group

• Job title: Senior Delivery Manager – Customer, Marketing Tech
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Liverpool, United Kingdom

About the role

• Senior Delivery Manager leading end-to-end delivery of initiatives in Customer (Marketing Tech) at The Very Group. Fostering a high-performing culture and driving continuous improvement while managing complex, high-risk products.

Responsibilities

• Lead cross‑disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers.
• Facilitate squad ceremonies (stand‑ups, planning, reviews, retrospectives) and remove blockers.
• Create and manage delivery plans; align dependencies across squads and initiatives.
• Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts.
• Coach teams to ship high‑quality solutions regularly and predictably, using metrics to drive continuous improvement.
• Role-model excellent delivery principles and a culture of performance, accountability and learning.
• Lead planning cycles across squads and contribute to quarterly/portfolio planning.
• Balance technical and product priorities across multiple roadmaps to maximise value delivery.
• Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation.
• Escalate appropriately through Portfolio Management and portfolio governance where needed.
• Build and run fit‑for‑purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO).
• Ensure decisions are documented with the right level of sign‑off.
• Keep delivery in scope; manage change requests and surface impacts early.
• Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager.
• Coordinate internal teams and partners to maintain flow across services and squads.
• Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required.
• Input into business cases and benefits tracking; support investment decisions with clear advice and data.
• Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time).
• Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams.
• Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders.
• Foster a high‑trust, collaborative culture across internal teams and external partners.
• Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits.
• Provide regular initiative and roadmap reporting, highlighting risks and mitigations.
• Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions.

Requirements

• A proven ability to govern large, complex, and cross-functional initiatives
• Good commercial and financial acumen.
• Proficient in Agile, waterfall and Hybrid delivery models.
• Strong grasp of Kanban
• Good capacity planning.
• Can recognise when something does not work and encourage a mindset of experimentation.
• Able to listen to the needs of technical and business stakeholders and interpret them.
• A bias towards action, always finding ways to remove barriers to rapid delivery.
• Strong stakeholder and 3rd party management skills.
• Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales.
• Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists.
• Can identify dependencies in plans across services and coordinate delivery.
• Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo.
• They fully understand the environment they work in and can prioritise the most important or highest value tasks.
• Has the ability to reflect, and be resilient
• Clear, concise communication; strong facilitation and negotiation

Benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £1000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%
• More benefits can be found on our career site