Senior Delivery Manager leading end-to-end delivery of initiatives in Customer (Marketing Tech) at The Very Group. Fostering a high-performing culture and driving continuous improvement while managing complex, high-risk products.
Responsibilities
Lead cross‑disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers.
Facilitate squad ceremonies (stand‑ups, planning, reviews, retrospectives) and remove blockers.
Create and manage delivery plans; align dependencies across squads and initiatives.
Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts.
Coach teams to ship high‑quality solutions regularly and predictably, using metrics to drive continuous improvement.
Role-model excellent delivery principles and a culture of performance, accountability and learning.
Lead planning cycles across squads and contribute to quarterly/portfolio planning.
Balance technical and product priorities across multiple roadmaps to maximise value delivery.
Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation.
Escalate appropriately through Portfolio Management and portfolio governance where needed.
Build and run fit‑for‑purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO).
Ensure decisions are documented with the right level of sign‑off.
Keep delivery in scope; manage change requests and surface impacts early.
Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager.
Coordinate internal teams and partners to maintain flow across services and squads.
Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required.
Input into business cases and benefits tracking; support investment decisions with clear advice and data.
Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time).
Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams.
Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders.
Foster a high‑trust, collaborative culture across internal teams and external partners.
Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits.
Provide regular initiative and roadmap reporting, highlighting risks and mitigations.
Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions.
Requirements
A proven ability to govern large, complex, and cross-functional initiatives
Good commercial and financial acumen.
Proficient in Agile, waterfall and Hybrid delivery models.
Strong grasp of Kanban
Good capacity planning.
Can recognise when something does not work and encourage a mindset of experimentation.
Able to listen to the needs of technical and business stakeholders and interpret them.
A bias towards action, always finding ways to remove barriers to rapid delivery.
Strong stakeholder and 3rd party management skills.
Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales.
Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists.
Can identify dependencies in plans across services and coordinate delivery.
Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo.
They fully understand the environment they work in and can prioritise the most important or highest value tasks.
Has the ability to reflect, and be resilient
Clear, concise communication; strong facilitation and negotiation
Benefits
Flexible, hybrid working model
Inclusive culture and environment, check out our Glassdoor reviews
£1000 flexible benefits allowance to suit your needs
30 days holiday + bank holidays
Udemy learning access
Bonus potential (performance and business-related)
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