Service Sales Manager negotiating service contracts and supporting sales initiatives in sustainable energy sector. Collaborating with international clients and internal teams to enhance contract effectiveness.
About the role
- Sr Sales Manager developing group and meeting business through direct sales solicitation at Revery, Canada’s Curio Collection by Hilton.
Responsibilities
- Develop group and meeting business through direct sales solicitation.
- Establish a client base of group and meeting business through solicitation and actively qualifying and prospecting new business.
- Achieve personal KPIs and team goals as assigned, including room nights, ADR, food, beverage, meeting room and revenue goals.
- Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.
- Accurately produce and/or review all group and meeting sales proposals and contracts.
- Understand key drivers at comp set hotels and have a solid understanding of business and travel trends.
- Cross-sell into other market segments for key accounts, such as business travel, restaurant buy-outs, etc.
- Monitor and handle inquiry calls and provide client RFPs or Sales Agreements per established departmental policies and procedures.
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
- Disseminate sales-related information to other departments as appropriate.
- Arrange and conduct site inspections and off-site presentations for potential clients.
- Entertain clients per established company and hotel policies and guidelines.
- Assist in the accurate forecasting of all bookings specific to segmentation.
- Develop and maintain relationships with key clients.
- Maintain client files and update information regularly per established departmental policies and procedures.
- Produce monthly sales-related reports and sales forecasts for assigned markets.
- Attend and represent the hotel at industry trade shows, conventions, networking events and/or participate in sales trips to key feeder markets.
- Follow up with key clients (post-event) to ensure satisfaction and secure future bookings. Share feedback accordingly.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Strategically use Hilton sales tools and resources to uncover new business and maintain existing.
- Maintain relationships with Hilton Worldwide Group Sales.
- Develop and maintain relationships with relevant third-party planner parties/organizations.
- Assist with the creation of group and event/catering promotions.
- May assist in developing and implementing sales plans.
- Perform other duties as assigned.
Requirements
- College or University Degree plus a minimum of 3 years of hotel sales manager experience, ideally in the groups and meetings market.
- Must speak and write fluent English.
- Other languages preferred.
- Strong knowledge of market and group pricing strategies.
- Possess strong written and oral communication skills and demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
- Strong reporting and analytical skills.
- Problem-solving, reasoning, motivating, organizational and training abilities.
- Attention to detail, solutions-oriented, organized.
- Strong Microsoft Office skills; knowledge of DELPHI a bonus.
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May require a valid Driver’s License.
- May be required to work nights, weekends, and/or holidays.
Benefits
- Employee Social Events
- Discounted Staff Meals
- Hotel Discounts at Hilton
- Health, Vision, and Dental Coverage
- Hilton Training and Development
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