Director of Corporate Communication at ATREVIA Panama overseeing strategic communication initiatives. Leading a team and managing client relationships in a dynamic environment.
About the role
- F&B Director managing Food and Drink operations at Canopy by Hilton Toronto Yorkville. Overseeing service quality and compliance to ensure memorable guest experiences.
Responsibilities
- Manage Food and Drink operations to ensure quality service and standards while delivering a unique guest experience.
- Ensure compliance with all federal, provincial, and local regulations concerning health, safety or other requirements.
- Assist in the management of all Food and Drink operations to include, but not limited to, guest service, Food and Drink quality, inventory management, outlet reservations and occupancy, systems management, budget forecasting, marketing, report generation, department management and meeting participation and facilitation.
- In partnership with the catering office, identify additional sales opportunities to enhance revenue.
- Manage OpenTable and other accounts related to food and drink department.
- Drive promotions that deliver great dining experiences for guests at a good value.
- Ensure all credit and financial transactions are handled securely.
- Manage local Food and Drink marketing programs to drive best practices to influence world-class Food and Drink within our Lifestyle outlets.
- Design protocols for programming initiatives for marketing, partnerships, and strategic programming efforts.
- Monitor local competitors and industry trends.
- Review and approve menu design and concepts with the Lead Culinary Enthusiast and the Chief Enthusiast.
- Conduct proper Food and Drink inventory procedures.
- Determine minimum and maximum stocks for all food, beverage, material, and equipment.
- Ensure the security and proper storage of Food and Drink products, inventory and equipment and replenish supplies in a timely and efficient manner while minimizing waste.
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members.
- Educate and train all team members in compliance with federal, provincial and local laws and safety regulations.
- Respond courteously and promptly to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
Requirements
- Advanced training in Food and Drink management plus 2 years of related experience, including supervisory experience or an equivalent combination of education and experience.
- Bachelor’s degree/higher education qualification in Hotel Management, culinary arts or related field preferred.
- Must speak fluent English.
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.
Benefits
- Health, Dental, and Vision benefits.
- Discounted On-site Parking.
- Discounted and Complimentary employee meals.
- Discounted Hotel Rooms Nights (Hilton Worldwide).
- Hilton University access.
- Tuition Reimbursement.
- Perkopolis Discount.
- GoodLife – Discounted membership.
- Employee engagement and appreciation events.
- Wellness days.
- Matched (up to a certain limit) RRSP contributions.
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