Customer Support Engineer providing technical support for Ovation products and maintaining customer satisfaction at Emerson. Engaging with clients to solve technical issues and enhancing operational capabilities.
About the role
- Technical Support Engineer providing support for payroll software across Irish and UK customers. Engaging through web tickets, chat, and phone while ensuring case management and collaboration.
Responsibilities
- Support and guide Irish and UK-based customers with payroll software across multiple products
- Deliver customer service via web tickets, chat, and phone
- Record and manage customer cases meticulously and escalate when needed
- Collaborate with teams and promote resources like the Access Customer Success Portal
Requirements
- Essential Irish payroll experience (IPASS qualification preferred; UK payroll or CIPP certification an advantage)
- Solid SQL knowledge, including scripting and database structures
- Tech-savvy and quick to learn
- Clear, confident communicator with a calm, professional approach
Benefits
- 25 days holiday
- Matched pension scheme
- Charity day allocation to support a cause that matters to you
- Career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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