Hybrid Customer Support Analyst I

at Payscale

• Job title: Customer Support Analyst I
• Job type: Full Time
• Experience level: Junior
• Salary: ₱49,986 - ₱55,666 per month
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Manila, Philippines

About the role

• Customer Support Analyst I providing technical assistance for PayScale products. Resolving technical issues and maintaining customer satisfaction through effective communication in a hybrid model.

Responsibilities

• Provide post-sale product and client support services to our customers, including troubleshooting, problem resolution, and maintenance.
• Respond to customer questions regarding operation and malfunctions, advise customers on preventative maintenance and configuration adjustments to improve product performance.
• Work closely with software developers to resolve issues.
• Deliver excellent client service with empathetic and professional communication.
• Maintain accurate case records by documenting all interactions and resolution steps and updating case fields.
• Engage in continuous learning activities to further advance the level of support.

Requirements

• 1+ years of customer facing experience
• Associate degree in related field (preferred)
• Compensation background (preferred)
• Intermediate technical / product knowledge
• foundational understanding of computer technologies
• Strong organization skills
• Ability to manage multiple deadlines and determine priorities

Benefits

• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
• HMO Coverage +1 dependent
• Fixed work schedule, Monday through Friday 10pm-7am Manila