Offboarding Consultant executing offboarding processes in client churn at Access. Collaborating with internal teams ensuring compliance and meticulous execution in a hybrid work model.
Responsibilities
Follow ticket-based queue within Salesforce to pick up termination requests (DNR's) and execute the offboarding process according to specific product requirements.
Update the Salesforce DNR ticket and close the record upon completion of offboarding tasks.
Ensure that customer communications during offboarding are handled professionally and that clients receive requested data in accordance with GDPR guidelines.
Collaborate with internal teams to maintain accurate records and ensure compliance
Requirements
Previous Experience: A technical support role or similar position preferred.
Systems Experience: Familiarity with Salesforce or other CRM systems is advantageous.
GDPR: Basic understanding of GDPR regulations and data privacy principles.
Organisational Skill: Strong organisational skills with the ability to manage multiple tasks and prioritize effectively.
Communication: Excellent communication skills, both verbal and written, with a customer-focused approach.
Benefits
25 days annual leave that increases with your seniority in the company
Private healthcare
Life insurance
Two charity days allocated to support a cause that matters to you
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