About the role

Solution Architect providing technical advisory in cybersecurity at Thales. Driving product adoption and ensuring customer engagement through collaboration with various teams.

Responsibilities

Drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.)
Collaborate across teams to drive effective customer programs.
Partner with the CSMs to accelerate time to value and increase feature adoption thereby accelerating the customer life cycle journey to enable expansions more quickly and successfully.
Contribute to the creation of content for the Digital CSM organization, Community, and other value-added collateral that can be shared with our customers at scale.
Liaise with Product Management and Product Engineering teams to ensure a closed loop feedback model.
Partner with services team members for health checks and value assessments.
Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes.
Contribute and execute on Get Our Act Together (GOAT) plans for at-risk customers.
Organize product-centric office hours where customers can become more familiar with the product and how to leverage it correctly.
Responsible for conducting periodic customer health-checks.
Prepare and educate customers on new features and releases.
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

10+ years technology experience
Excellent interpersonal, communication, presentation, and project management skills
Demonstrated facilitation, collaboration and problem-solving skills
Demonstrated ability to build effective working relationships with stakeholders leading to “trusted advisor status”.
Demonstrated competency in the ability to translate customer/business requirements into business solutions.
Demonstrated understanding of the 360 customer experience, including but not limited to client business drivers and client value attainment (ROI/TCO).
Deep understanding of the full software development lifecycle, application deployment processes, and automation (APIs).
Strong knowledge of cloud architecture as well as the IT landscape.
Proficient with at least one of the following cloud service providers (AWS, GCP, Azure).
Proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level.
Ability to position, discuss and debate solution validation, using objection-handling skills.
Proficient with and understanding the foundation concepts of data protection (key management and encryption).
Highly motivated with the ability to work independently to successfully drive projects.
Ability to travel to customer as needed.
Applicants must have a valid work permit in the UK.

flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times
Providing reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.