About the role

Consumer Governance Program Manager overseeing compliance and operational risk within the Consumer Banking sector. Driving safety and soundness in collaboration with internal teams at Texas Capital.

Responsibilities

Driving the overall operational safety and soundness of the Consumer line of business (LOB)
including fostering collaboration with 1LOD and 2LOD to drive risk management throughout the product lifecycle and providing thought leadership to the Consumer LOB.
Remaining knowledgeable about the Compliance risk domain including but not limited to Deposit Compliance
in the functional areas across the Consumer Banking
Small Business
and Retail business lines
including areas of cross organizational risk.
Supporting the Consumer Banking and Retail business lines in identifying and mitigating Compliance and Operational risks.
Managing Consumer and Small Business Terms and Disclosures processes by tracking necessary changes
working with the Compliance and Legal teams for alignment and approval
working with internal teams to notify customers of changes and publishing updates.
Participating in the preparation and delivery of presentations to various levels of management in written and verbal formats
including documenting and reporting risk throughout the risk management lifecycle.
Supporting end-to-end consumer product development
maintenance
and processes to streamline consumer banking product offerings and ensure regulatory compliance.
Managing Consumer Governance and Operations Analysts and supporting direct reports’ responsibilities.
Performs other duties and projects as assigned.

Bachelors degree is required
Must have at least 7 years banking with a focus on risk management
compliance
operational risk banking operations or related field
Solid understanding of banking processes
consumer banking products
and compliance risks.
Ability to be well organized
team-player
motivated
and flexible with working hours
High proficiency in the use of MS Excel
MS Word
MS PowerPoint
MS Outlook
Outstanding oral and written communication skills
Must be comfortable in providing leadership and guidance on consumer compliance risks to senior level managers.
Ability to multi-task and be detail oriented
Strong time management skills with the ability to work independently
Proven ability to proactively solve problems and develop strategic recommendations at a financial institution (or similar)
Demonstrated ability and desire to thrive in a challenging fast paced work environment
Strong interpersonal skills
excellent communication skills
the ability to work effectively and build relationships both internally and externally
Possesses excellent decision quality and can make independent decisions
Proven ability to lead people and get positive results through others
Must be flexible and adjust to schedule and adapt to changing business priorities