Senior Program Manager leading large - scale implementations across enterprise customers in digital health. Managing onboarding lifecycle and championing solutions for patient experience.
About the role
- Technical Program Manager for PayJoy to expand smartphone financing in India. Overseeing product delivery and collaboration across multiple teams in a fintech environment.
Responsibilities
- Own the end-to-end execution plan for launching Phone Finance in India.
- Translate business and market requirements into clearly defined product and engineering deliverables.
- Partner with Product Managers to define MVP scope and success criteria.
- Maintain RAID log, decision log, and dependency map; run weekly execution reviews and milestone tracking.
- Drive sprint planning visibility for India critical epics and unblock teams to hit milestones.
- Work closely with Engineering to ensure backend systems, APIs, integrations, and configurations are ready for India launch.
- Coordinate delivery of India-specific requirements (e.g., KYC flows, repayment logic, partner integrations, underwriting configurations).
- Own production readiness checklist: monitoring, logging, alerting, runbooks, on call coverage, and escalation paths for launch.
- Coordinate readiness with India partners and vendors (KYC, lender, payments, collections) including certifications, SLAs, and integration timelines.
- Lead UAT and Pilot rollout or limited market launch for India.
- Define test plans and acceptance criteria in partnership with Product and QA.
- Track defects, prioritize fixes, and ensure issues are resolved before go-live.
- Run launch readiness reviews with go no go criteria, including rollback and incident response readiness.
- Serve as the primary technical program lead across Product, Engineering, Risk, Operations, and the India country team.
- Facilitate structured working sessions to align on priorities and resolve trade-offs.
- Provide weekly written updates to leadership using a standard template covering status, risks, decisions needed, and timeline health
- Maintain scope change log and drive trade off decisions using DACI or RACI.
- Establish dashboards to monitor product performance post-launch (approvals, conversion, repayment performance, incident rate, error rate, latency, and funnel drop off reasons.).
- Partner with Product and Data to identify performance gaps and define iteration roadmap.
- Support rapid experimentation and feature improvements following MVP release.
Requirements
- 6+ years of experience in technical program management ideally in fintech or lending.
- Strong technical fluency, comfortable driving API contracts, integration sequencing, observability requirements, and release governance..
- Experience launching 0→1 products in new markets or new verticals.
- Proven ability to manage complex cross-functional initiatives with multiple technical dependencies.
- Highly organized with strong written communication and stakeholder management skills.
- Comfortable operating in ambiguity and driving execution in fast-paced environments.
- Strong bias for written communication, structured execution (RAID, milestones), and driving alignment across time zones.
- Experience working with global teams across multiple geographies a plus
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
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