Senior Program Manager leading large - scale implementations across enterprise customers in digital health. Managing onboarding lifecycle and championing solutions for patient experience.
About the role
- Program Manager leading projects to launch loyalty capabilities for Synchrony. Overseeing cross-team collaboration and ensuring business needs are met through Agile methodologies.
Responsibilities
- Provides leadership and oversight of interrelated projects of business, IT and external teams, program managing the sum that is a desired business objective outcome
- Defines scope and objectives of loyalty projects, and develops detailed business requirements with the Product Manager, from which IT Teams can create technical specifications
- Acts as the Product Owner in an Agile framework, providing direction to IT Teams as agreed upon per business needs
- Defines stories and prioritizes the backlog of features with the Product Manager to maintain the conceptual and technical integrity of enterprise loyalty platforms in an Agile framework
- Develops detailed project plans inclusive of each milestone, date and progress status, partnering with project leaders responsible for different internal functions and external suppliers to ensure a cohesive successful project launch
- Leads client teams through capabilities education, requirements gathering, design, build and validation project phases for loyalty platform migrations as needed
- Delivers loyalty projects engagements within the constraints of the schedule, features/functionality, and budget
- Analyzes and evaluates client-initiated changes to existing Loyalty systems to enhance or develop from a business perspective, taking into consideration technical impact from IT partners and ultimately prioritizing with the Product Manager
- Manages the work that must be done across multiple business functions to deliver an integrated solution usually composed of products, services, or a formalized solution offering
- Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks
- Stays current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol.
- Collects, reviews and publishes project status regarding resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.
- Conducts project obstacle analyses and submits recommendations for solutions while following methodology, policies and procedures.
- Assists the Product Manager in the development of the Product Roadmap for Core Releases to strengthen and make the platform strong and a competitive leader in the industry without compromising the integrity of the system or the company
- Analyzes complex Loyalty problems and issues and offers alternative business solutions. Conducts analysis on loyalty challenges/issues and leads the cross functional teams to resolution
- Perform other duties and/or special projects as assigned
Requirements
- Bachelor’s degree. In lieu of a degree, a high school diploma and 8+ years of work experience in business, project management or business operations
- A minimum of 6 years of demonstrated experience owning the build of business or IT project plans, developing business requirements, and project status communications.
- Ability and flexibility to travel for business as required
Benefits
- Bonuses
- Annual bonus based on individual and company performance
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