Quality Control Manager overseeing quality assurance across construction projects. Suitable for candidates with strong construction background, managing compliance and documentation.
About the role
- General Manager responsible for leadership and performance at a multi-concept hospitality venue. Overseeing operations, guest satisfaction, and financial outcomes.
Responsibilities
- Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
- Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
- Ensure facilities, equipment, and systems are maintained to company and safety standards
- Act as the primary escalation point for operational issues and guest concerns
- Recruit, hire, train, develop, and retain management and hourly teams
- Establish clear expectations, accountability, and performance standards
- Coach managers and key leaders through regular check-ins and performance reviews
- Foster a culture of professionalism, hospitality, and teamwork across all concepts
- Own P&L performance, including labor management, COGS, controllables, and profitability
- Build and manage schedules aligned with business demand and labor targets
- Monitor sales trends, operational metrics, and guest feedback to drive improvement
- Support inventory controls, cash handling, and loss prevention practices
- Ensure a seamless and elevated guest experience across all touchpoints
- Lead by example on the floor, especially during peak periods
- Resolve guest issues promptly and professionally
- Maintain strong service pacing and flow between bowling, bar, and dining experiences
- Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
- Ensure proper communication and collaboration between culinary, bar, and service teams
- Support specialty programming, events, and peak-period execution
- Balance volume-driven service with high-touch hospitality where required
- Ensure compliance with all local, state, and federal regulations
- Maintain food safety, alcohol service, and workplace safety standards
- Ensure required certifications (food handler, alcohol service, etc.) are current
- Uphold cleanliness, organization, and inspection readiness at all times
Requirements
- 5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage
- Proven experience managing multi-revenue-stream or multi-concept operations
- Strong understanding of labor management, cost controls, and P&L accountability
- Experience leading both FOH and BOH teams
- High level of organization, professionalism, and decision-making ability
- Comfortable working nights, weekends, and holidays as business demands
- Experience with bowling, entertainment venues, or hybrid hospitality concepts (preferred)
- Background in bar-driven or chef-forward operations (preferred)
- Experience working alongside tipped culinary or bar teams (preferred)
- Familiarity with high-touch guest service environments (preferred)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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