About the role

  • Store Team Lead Coach overseeing all aspects of store operations at Marion Goodwill Industries. Leading teams, driving performance, and ensuring a safe, customer-focused environment while developing future leaders.

Responsibilities

  • Deliver outstanding customer service and model Goodwill’s values
  • Hire, train, coach, and evaluate store team members
  • Manage store operations to meet budget, sales, and donor value goals
  • Schedule and maintain labor and payroll within policy guidelines
  • Ensure proper stewardship and processing of donations within 24 hours
  • Maintain store image, safety, loss prevention, and security standards
  • Stay current on retail trends, pricing, and competitive practices
  • Lead operations using Goodwill’s Guiding Principles and performance metrics

Requirements

  • 2+ years of leadership or supervisory experience (retail preferred)
  • Associate degree in business or related field preferred
  • Strong leadership, communication, and coaching skills
  • Basic computer and reporting skills
  • Ability to manage multiple priorities in a fast-paced retail environment
  • Expected to work Mondays, Fridays, at least three Saturdays per month, and the first and last day of each month
  • Must open the store at least 2 days/week and close at least 2 days/week

Benefits

  • Competitive Pay
  • Leadership Opportunity
  • Mission-Driven Impact
  • Ongoing training and skill-building
  • Comprehensive wellness and support services, life coaching, and education
  • Career growth within a respected nonprofit organization

Job title

Retail Store Manager

Job type

Experience level

JuniorMid level

Salary

$52,000 - $60,000 per year

Degree requirement

Associate's Degree

Location requirements

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