Store Team Lead Coach overseeing store operations at Goodwill Industries. Leading teams, managing budgets, and delivering high-quality service to donors and shoppers.
Responsibilities
Deliver outstanding customer service and model Goodwill’s values
Hire, train, coach, and evaluate store team members
Manage store operations to meet budget, sales, and donor value goals
Schedule and maintain labor and payroll within policy guidelines
Ensure proper stewardship and processing of donations within 24 hours
Maintain store image, safety, loss prevention, and security standards
Stay current on retail trends, pricing, and competitive practices
Lead operations using Goodwill’s Guiding Principles and performance metrics
Requirements
2+ years of leadership or supervisory experience (retail preferred)
Associate degree in business or related field preferred
Strong leadership, communication, and coaching skills
Basic computer and reporting skills
Ability to manage multiple priorities in a fast-paced retail environment
Expected to work Mondays, Fridays, at least three Saturdays per month, and the first and last day of each month
Must open the store at least 2 days/week and close at least 2 days/week
Benefits
Competitive Pay
Leadership Opportunity
Mission-Driven Impact
Ongoing training and skill-building
Comprehensive wellness and support services, life coaching, and education
Career growth within a respected nonprofit organization
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