Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Product Manager responsible for customer lifecycle strategies at Tenpo, Chile's first Neobank. Maximizing customer value through data-driven tactics and collaboration.
Responsibilities
- Implementar la estrategia comercial mensual, adaptando las tácticas a las distintas etapas del ciclo de vida (activación, engagement, retención).
- Asegurar y trackear el cumplimiento de métricas clave, ajustando acciones en tiempo real para alcanzar los objetivos.
- Orquestar la colaboración interdisciplinaria dentro del equipo, integrando conocimientos de diversas áreas para una ejecución impecable.
- Identificar dolores y oportunidades en la experiencia del cliente para optimizar su relación con la marca.
- Diseñar e implementar campañas basadas en segmentación avanzada y A/B testing para iterar y mejorar resultados constantemente.
Requirements
- Ingeniería Comercial, Civil Industrial o carrera afín.
- Entre 3 a 5 años como Product Manager en áreas de CRM, Lifecycle, Growth o Estrategia Comercial (idealmente en Banca, Fintech o industrias digitales).
- Experiencia comprobable en gestión de KPIs (conversión, activación, cohortes y funnels).
- Manejo de SQL (nivel usuario-intermedio).
- Herramientas de activación/medición (ej. CleverTap, GA4).
- Monitoreo operativo (ej. Grafana, Sentry).
- Excluyente: Experiencia sólida en segmentación, customer analytics y experimentación (A/B testing).
- (PLUS) Experiencia previa liderando equipos o mentorando roles junior/practicantes.
Benefits
- Presupuesto anual para autogestionar capacitación.
- Teletrabajo.
- Día del cumpleaños libre.
- Medio día cumpleaños hij@s/padres.
- Viernes cortos (todos los viernes terminamos a las 14 horas).
- Work from anywhere (¡Trabaja desde donde quieras! Solo recuerda tener una buena conexión a internet).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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