Hybrid Product Manager

at Infoxchange

• Job title: Product Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Richmond, Australia

About the role

• Product Manager role at Infoxchange shaping digital products supporting communities across Australia. Collaborate for ongoing success in a mission-driven environment with a focus on social justice.

Responsibilities

• Support the Head of Product to ensure the ongoing success of the Digital Empowerment Suite in line with Infoxchange’s mission, strategy and values
• Translate product strategy into epics, features and user stories, shaping and maintaining backlogs and release plans across CCM, the Service Directory and related products
• Work with the Head of Product, CTO, fellow Product Managers and technical teams spanning One ‑ IX to prioritise work, participate in sprint and release planning and manage roadmap execution
• Consider customer outcomes, sector impact and technology advancement throughout the software development lifecycle, ensuring changes deliver real value and are practical to implement
• Contribute to business and investment cases that support roadmap initiatives and prepare material for review and approval
• Own day ‑ to ‑ day operational product tasks such as maintaining pricing and the product pricelist and keeping standard contract schedules and T&Cs up to date within agreed commercial frameworks
• Provide timely product information, pricing inputs and configuration guidance to support new customer acquisitions, lead generation and in ‑ contract change
• Help maintain strong alignment between market demand, our products and services, engaging with customers and advisory groups such as the Community Advisory Group (CAG) where appropriate
• Contribute to a culture of customer focus, delivery of outcomes and continuous improvement across product and cross ‑ functional delivery teams
• In collaboration with Marketing and the Head of Product, support communications and thought ‑ leadership content for channels such as social media, customer newsletters and sector events.

Requirements

• Demonstrable experience as a Product Manager creating, launching and evolving products, ideally in a B2B SaaS environment; case management, CRM or workflow ‑ based experience is a plus
• A solid understanding of product development practices and frameworks across the product lifecycle, and confidence applying them in a practical, delivery ‑ focused way
• Strong research and analytical skills, with the ability to turn insights into clear backlog priorities and product improvements
• Experience in value proposition design and tools such as the business model canvas, and the ability to apply these in support of portfolio ‑ level strategy
• Excellent problem ‑ solving, communication and influencing skills, with the ability to work effectively across technical, delivery and customer ‑ facing teams
• An understanding of, or strong interest in, the not ‑ for ‑ profit and community services sector and digital strategies within mission ‑ driven organisations
• Genuine motivation to improve societal outcomes and a belief in the role of technology for social justice.

Benefits

• Flexible, hybrid working
• Competitive NFP benefits
• Access salary packaging and a range of benefits that increase take-home pay and support wellbeing
• Structured development opportunities