Operations Customer Expert engaging with Booking.com customers to assist with travel inquiries. Providing comprehensive consultancy and maintaining transaction data.
Responsibilities
Processing of telephone and written customer inquiries (inbound)
Comprehensive consultancy and clarification of customer queries
Maintenance of customer and transaction data
Requirements
Advanced proficiency in both spoken and written Turkish, at a minimum level of C1
A minimum proficiency of B2-level in English
High customer and service orientation
Ability to communicate correctly and clearly with different customer types
Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer & Excellent typing skills
Creative mindset and team spirit
Preparedness to work in shifts, on weekends and public holidays
Previous experience in the similar position is a plus
Benefits
Gross salary of GEL 2570 + performance bonuses and paid trainings
A workplace that runs on trust, empowerment, and feedback
Progression to the senior Operations Customer Expert role after completion of 6 months' probation
Premium health insurance for you and your family members
Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
Mentoring, personal and professional development opportunities
Late shift transportation
Best career development opportunities in an international company
Referral bonus-Bring your friends and receive great bonuses!
Centrally located, modern offices, game zones, and relaxation areas.
Job title
Customer Operations Expert, Turkish & English Speaking
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