Onsite Customer Operations Expert, Turkish & English Speaking

Posted 1 hour ago

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About the role

  • Operations Customer Expert engaging with Booking.com customers to assist with travel inquiries. Providing comprehensive consultancy and maintaining transaction data.

Responsibilities

  • Processing of telephone and written customer inquiries (inbound)
  • Comprehensive consultancy and clarification of customer queries
  • Maintenance of customer and transaction data

Requirements

  • Advanced proficiency in both spoken and written Turkish, at a minimum level of C1
  • A minimum proficiency of B2-level in English
  • High customer and service orientation
  • Ability to communicate correctly and clearly with different customer types
  • Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer & Excellent typing skills
  • Creative mindset and team spirit
  • Preparedness to work in shifts, on weekends and public holidays
  • Previous experience in the similar position is a plus

Benefits

  • Gross salary of GEL 2570 + performance bonuses and paid trainings
  • A workplace that runs on trust, empowerment, and feedback
  • Progression to the senior Operations Customer Expert role after completion of 6 months' probation
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Referral bonus-Bring your friends and receive great bonuses!
  • Centrally located, modern offices, game zones, and relaxation areas.

Job title

Customer Operations Expert, Turkish & English Speaking

Job type

Experience level

Mid levelSenior

Salary

GEL 2,570 per month

Degree requirement

No Education Requirement

Location requirements

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