Hybrid Customer Service Representative

Posted 3 weeks ago

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About the role

  • Customer Service Representative at Telecomputer GmbH providing client assistance in a hybrid role. Collaborating with departments to enhance customer satisfaction and ensure efficient order processing.

Responsibilities

  • Independently respond to and handle customer inquiries
  • Ensure customer-focused, efficient, and timely order processing
  • Support the administration of the customer service tools in use
  • Collaborate with various departments to improve customer satisfaction

Requirements

  • Completed commercial/vocational training or an equivalent qualification
  • Several years of professional experience in customer service
  • Experience with ticketing systems
  • Structured, self-driven, and independent way of working
  • Strong communication skills and a results-oriented approach
  • Very good German language skills, both written and spoken

Benefits

  • Modern workplace including state-of-the-art equipment
  • Professional external and internal training
  • 13 monthly salaries (13th salary)
  • 30 days annual leave + additionally off on 24/12 and 31/12
  • Modern technical equipment and ergonomic office furnishings
  • Flexible flextime model with 3 days of remote work per week
  • Snacks, fruit, drinks and coffee available at any time
  • Company pension scheme and subsidy for computer-screen glasses
  • Childcare subsidy for children under 3 years old
  • Regular cross-site events
  • Sickness benefit supplement (tiered by length of service)
  • Corporate benefits

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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