Customer Service Representative at Telecomputer GmbH providing client assistance in a hybrid role. Collaborating with departments to enhance customer satisfaction and ensure efficient order processing.
Responsibilities
Independently respond to and handle customer inquiries
Ensure customer-focused, efficient, and timely order processing
Support the administration of the customer service tools in use
Collaborate with various departments to improve customer satisfaction
Requirements
Completed commercial/vocational training or an equivalent qualification
Several years of professional experience in customer service
Experience with ticketing systems
Structured, self-driven, and independent way of working
Strong communication skills and a results-oriented approach
Very good German language skills, both written and spoken
Benefits
Modern workplace including state-of-the-art equipment
Professional external and internal training
13 monthly salaries (13th salary)
30 days annual leave + additionally off on 24/12 and 31/12
Modern technical equipment and ergonomic office furnishings
Flexible flextime model with 3 days of remote work per week
Snacks, fruit, drinks and coffee available at any time
Company pension scheme and subsidy for computer-screen glasses
Childcare subsidy for children under 3 years old
Regular cross-site events
Sickness benefit supplement (tiered by length of service)
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