Hybrid Service Tower Analyst

Posted 1 hour ago

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About the role

  • Analista de Torre de Serviços na Motz, conectando embarcadores e caminhoneiros por meio da tecnologia. O papel envolve monitoramento e gestão de logística no transporte rodoviário.

Responsibilities

  • Full-time monitoring: track vehicle movements via the tracking system and act proactively to resolve operational deviations.
  • Incident management: identify, record and address events such as delays, unscheduled stops, route deviations, mechanical issues, and safety incidents.
  • Performance analysis: evaluate key performance indicators (KPIs) such as cycle time, downtime, and waiting time at shippers and customers, aiming to reduce idle time.
  • Alerts and notifications management: interpret alerts related to stop durations, geofencing, unauthorized routes, and active shipments.
  • Communication and coordination: serve as the point of contact between drivers, carriers, customers and internal teams, ensuring a continuous flow of information.
  • Route optimization: analyze and recommend improvements to routes, balancing cost, transit time and safety.
  • Freight and supply/demand management: support allocation of loads and vehicles according to our customers’ throughput, optimize combined freight, and minimize load refusals to improve performance.
  • Decision support: provide data-driven insights to optimize logistics and transport operations.

Requirements

  • Bachelor’s degree in progress or completed in Logistics, Business Administration, Engineering, or related fields.
  • Previous experience with road transportation or vehicle tracking.
  • Basic knowledge of TMS and geolocation is desirable.
  • Basic proficiency with Microsoft Office.
  • Excellent communication, proactivity, results-orientation and analytical ability.
  • Knowledge of Power BI.

Benefits

  • Flexible meal and grocery allowance (use as you wish; not deducted during vacation).
  • Health insurance (for you and your dependents).
  • Dental insurance (for you and your dependents).
  • Two monthly sessions with a psychologist (free of charge).
  • Two monthly sessions with a nutritionist (covered by Motz).
  • Discounts at various pharmacies nationwide.
  • Wellhub (health and wellness platform).
  • Wellness moment (weekly workplace exercise sessions to keep you active).
  • Life insurance.
  • Variable compensation, based on role and achievement of targets.
  • Tuition discounts at partner universities.
  • Partnerships with language schools (to develop and improve a second language).
  • Partnership with an amusement park (enjoy a day out with loved ones).
  • Travel at reduced rates with Motz’s partner travel agency.
  • Exclusive discounts on car rentals.

Job title

Service Tower Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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