Senior Consultant analyzing healthcare payer strategies at Guidehouse. Leading engagements in healthcare strategy and transformation for commercial and federal health sectors.
About the role
- Consultant managing incident resolution and system support within transportation services. Engaging with technical teams to enhance stability and performance.
Responsibilities
- Provide support and resolution of incidents and problems in production environments, ensuring SLAs and service levels are met.
- Perform root cause analysis and propose corrective and preventive actions to avoid recurrence of failures.
- Monitor systems, integrations and critical services, acting proactively to ensure high availability.
- Support change management processes, releases and deployments, minimizing risks to the production environment.
- Act as an interface between technical teams, vendors and business areas, facilitating communication and alignment.
- Document procedures, recurring incidents and operational best practices.
- Contribute to continuous improvement of support, maintenance and IT governance processes.
- Support critical windows or on-call shifts when required.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields.
- Experience in supporting systems and critical applications, working in medium- to high-complexity production environments.
- Experience handling and managing incidents, problems and changes, with a focus on SLAs and operational continuity.
- Practical experience in failure analysis and troubleshooting, including reading and correlating logs, metrics and events.
- Experience in integrated environments with dependencies on APIs, messaging and third-party services.
- Experience supporting operations including on-call shifts, critical windows and high-impact periods for the business.
- Experience working with vendors and partners, monitoring tickets, escalations and action plans.
- Participation in deployments, releases and post-production validations, ensuring environment stability.
- Track record of contributing to continuous improvement initiatives, automation of operational routines and process standardization.
- Experience in cloud and/or hybrid environments, with focus on availability, performance and security.
Benefits
- Flexible meal and food allowances (use as you wish; not deducted from your vacation pay).
- Medical insurance (for you and your dependents).
- Dental insurance (for you and your dependents).
- Two monthly sessions with a psychologist (no charge).
- Two monthly consultations with a nutritionist (covered by Motz).
- Discounts at pharmacies nationwide.
- Wellhub (resources to help you care for your health and well-being).
- Wellness sessions (weekly workplace exercise sessions to keep you active).
- Life insurance.
- Variable compensation, according to your role and achievement of goals.
- Tuition discounts at partner universities (to advance your career).
- Partnerships with language schools (to develop and improve a second language).
- Partnership with an amusement park (enjoy a day out with people you care about).
- Travel for less with Motz’s partner travel agency.
- Exclusive discounts on car rentals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Consultant in Healthcare Strategy & Transformation at Guidehouse, focusing on healthcare payer organizations and reimbursement structures. Collaborating on data analysis and client deliverables to drive strategic decisions.
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