Hybrid Head of Project Management

at Technimove

• Job title: Head of Project Management
• Job type: Full Time
• Experience level: Lead
• Salary: £80,000 - £85,000 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Croydon, United Kingdom

About the role

• Head of Project Management leading a team of project managers and engineers in IT services delivery. Improving project management processes and ensuring customer satisfaction with key projects.

Responsibilities

• Responsible for a team of 8.
• Lead, manage and develop our team of Project Managers, Project Coordinators and Technical Engineers, ensuring skill development and succession for the business
• Contributing to improving the department’s knowledge and use of methodologies;
• Define and execute best working practises and roll out Playbooks of defined and proven practises and workflows to ensure service excellence;
• Responsibility for driving continuous improvement of project management processes and practices;
• Hands on management and delivery of key customer projects;
• Ensuring excellent customer satisfaction through delivery of projects to the agreed cost, time, scope, quality and security constraints;
• Contributing to the creation and review of new project bids;
• Managing the portfolio of projects and consultancy assignments, including the delivery methodology, change process and risk management;
• Provide monthly project pipeline / utilisation data to support effective business decisions;
• Proactively manage customer relationships to achieve high levels of customer satisfaction;
• Provide regular, accurate and timely client reporting to meet and exceed customer’s expectations;
• Establish regular, clear and consistent channels of communication at all levels within the organisation;

Requirements

• Experience of leading a projects team within the IT Services space is essential.
• Proven success in technical project delivery
• An advanced level of technical experience, especially within the data centre space, surrounding Networking, Storage, Infrastructure and Architecture.
• Experience of leading multiple projects at the same time
• Ability to build relationships with team members across the business
• Strong sense of personal accountability regarding decision-making
• Experience of strategic/operational leadership within a growing SME would be highly advantageous
• Project management qualifications such as Prince2 are essential.

Benefits

• 25 days basic holiday
• additional leave for mental health care
• Private healthcare
• Healthcare cash plan
• Personalised career development plan
• Season ticket loan
• Company bonus scheme
• Employee Assistance Program