Project Manager overseeing client projects requiring specific developments at OPAL - RT Technologies. Collaborating with diverse teams while ensuring successful project delivery.
About the role
- Head of Project Management leading a team of project managers and engineers in IT services delivery. Improving project management processes and ensuring customer satisfaction with key projects.
Responsibilities
- Responsible for a team of 8.
- Lead, manage and develop our team of Project Managers, Project Coordinators and Technical Engineers, ensuring skill development and succession for the business
- Contributing to improving the department’s knowledge and use of methodologies;
- Define and execute best working practises and roll out Playbooks of defined and proven practises and workflows to ensure service excellence;
- Responsibility for driving continuous improvement of project management processes and practices;
- Hands on management and delivery of key customer projects;
- Ensuring excellent customer satisfaction through delivery of projects to the agreed cost, time, scope, quality and security constraints;
- Contributing to the creation and review of new project bids;
- Managing the portfolio of projects and consultancy assignments, including the delivery methodology, change process and risk management;
- Provide monthly project pipeline / utilisation data to support effective business decisions;
- Proactively manage customer relationships to achieve high levels of customer satisfaction;
- Provide regular, accurate and timely client reporting to meet and exceed customer’s expectations;
- Establish regular, clear and consistent channels of communication at all levels within the organisation;
Requirements
- Experience of leading a projects team within the IT Services space is essential.
- Proven success in technical project delivery
- An advanced level of technical experience, especially within the data centre space, surrounding Networking, Storage, Infrastructure and Architecture.
- Experience of leading multiple projects at the same time
- Ability to build relationships with team members across the business
- Strong sense of personal accountability regarding decision-making
- Experience of strategic/operational leadership within a growing SME would be highly advantageous
- Project management qualifications such as Prince2 are essential.
Benefits
- 25 days basic holiday
- additional leave for mental health care
- Private healthcare
- Healthcare cash plan
- Personalised career development plan
- Season ticket loan
- Company bonus scheme
- Employee Assistance Program
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