EG
Eutelsat GroupEnterprise Application Analyst
Enterprise Application Analyst providing support for shared applications across the business. Involves inventory, configuration, governance, and documentation of applications.
About the role
- Monitor and prioritize support for ATMManager networks through interaction with other areas to ensure customer satisfaction and delivery of results as agreed.
- Monitor the availability of ATMManager networks using the availability monitoring dashboard to ensure compliance with SLAs contracted with financial institutions.
- Open tickets through Tecban's system for technical support.
- Send informational reports on equipment outages based on the tools and systems used for data management to update the client within the stipulated timeframe.
- Populate equipment information and history in internal (Tecban) and external (client) systems to update the current status of the service.
- Send remote commands via the bank's system to unavailable equipment in order to resolve outages quickly, avoiding the need for on-site technical visits.
- Interface with and activate internal and external chains (manufacturers) to prioritize technical support and ensure parts availability.
- Maintain communication with the client via email and phone to support their needs as they arise and keep them informed about equipment handling.
- Request recalculations of undue unavailability from the Performance Management area by email, sending evidence that the issue is unfounded, with the aim of assessing network availability considering the actual impacts.
- Develop studies of critical and isolated problems through data analysis to support decision-making and the creation of action plans.
Requirements
- Education: currently enrolled in a Bachelor's degree in Business Administration, Engineering, Economics, or related fields.
- Knowledge of Excel (intermediate level).
- Experience in customer relations (banks or merchants) is a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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