Portfolio Manager overseeing IT initiatives for Kimberly - Clark. Leading governance and performance monitoring while ensuring alignment with business strategy.
About the role
- ServiceNow Delivery Lead responsible for managing ServiceNow initiatives and delivery governance. Collaborating with stakeholders and teams to deliver measurable outcomes across technology change processes.
Responsibilities
- Delivery Lead end-to-end delivery of ServiceNow initiatives, from requirements intake and solution design through build, testing, deployment, and post-implementation support.
- Partner with stakeholders to define clear acceptance criteria, delivery milestones, and success measures for ServiceNow enhancements and new capabilities.
- Coordinate cross-functional teams (developers, analysts, vendors, and platform partners) to ensure timely and high-quality delivery.
- Drive adherence to ServiceNow platform standards, governance, and best practices across workflows, integrations, and data models.
- Design and deliver ServiceNow reporting and dashboards that provide actionable insights for operational, delivery, and leadership audiences.
- Build and maintain analytics solutions using ServiceNow reporting, Excel, Power BI, and other data visualization tools, ensuring data accuracy, consistency, and ease of consumption.
- Collaborate with data and reporting teams to align ServiceNow data with enterprise analytics patterns and tooling.
- Support and deliver AI-enabled ServiceNow capabilities across core Technology Change Management processes.
- Act as a trusted delivery partner to business and technology stakeholders, balancing demand, capacity, and strategic priorities.
Requirements
- 5+ years of hands-on ServiceNow experience , including delivery of complex workflows and platform enhancements.
- Experience supporting or delivering AI-enabled ServiceNow solutions (e.g., predictive intelligence, virtual agent, automation, or similar capabilities).
- Demonstrated experience with end-to-end ServiceNow delivery , from intake through production release.
- Strong background in data analytics and reporting , with proficiency in: ServiceNow Reporting and Dashboards, Microsoft Excel (advanced analysis, pivoting, modeling), Power BI (data modeling, report development, publishing).
- Proven ability to manage multiple initiatives concurrently in a fast-paced delivery environment.
- Ability to lead teams including experience of managing vendor teams.
- Strong interpersonal skills with demonstrated ability to forge strong relationships with key business partners, understand financial markets and regulation and apply analytics to drive commercial value.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
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