Hybrid Vendor & Contracts Manager

at Jones Lang LaSalle Americas, Inc.

• Job title: Vendor & Contracts Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Brisbane, Australia

About the role

• Vendor & Contracts Manager responsible for managing vendor performance and compliance across JLL's national portfolio. Requires strong relationship-building and data analysis skills among others.

Responsibilities

• Implement and manage various delivery requirements associated with vendor engagement and contract transitions
• Ongoing performance management of approximately 300 vendors nationally
• Support the Facilities Management operations with vendor escalations and issues resolution
• Manage vendors appointed by JLL on the Client account, ensuring operational readiness and performance through the JLL Vendor Management framework
• Conduct monthly reviews of SLA scorecards and assessments, overseeing compliance management including due diligence and vendor checks
• Deliver weekly and monthly reporting on vendor performance for JLL and the Client
• Manage monthly meetings to monitor SLAs, work orders, invoice management, complaints, HSSE, and contractual commitments
• Ensure contractual compliance for all contracts between JLL and Principal service partners on behalf of the Client
• Develop and implement supplier scorecards with metrics, monitoring, and reporting for key suppliers
• Identify and mitigate supplier risk across multiple levels while managing subcontractor compliance and performance
• Provide education and training to vendors and the wider FM team on vendor management best practice

Requirements

• Minimum two years of experience in a similar vendor or contract management role
• Ability to build and maintain relationships with vendors of all sizes, including Aboriginal vendors and those servicing remote and regional areas
• Proven ability to review and interpret detailed contractual documents including terms and conditions, scope specifications, and management specifications
• Strong aptitude for interpreting and analyzing numerical data with exceptional attention to detail, particularly as it relates to property and building management
• Proficient in MS Office, particularly Excel (pivot tables, lookups, complex formulas)
• Excellent written and verbal communication skills with a customer service-oriented attitude and ability to interact professionally at all levels
• Strategic thinker with proven problem-solving abilities using quantitative approaches and a results-oriented mindset
• Quality and continuous improvement focus with the ability to manage conflict and balance client and firm requirements

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• Private Health Insurance Discounts
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices
• Hybrid / flexible work arrangements