WFM Analyst II providing forecasting and scheduling support for contact center operations. Analyzing data to optimize staffing and improve customer experience in healthcare.
About the role
- Intern/Co-op role providing business management support within the Technology group at TD. Gaining valuable work experience and leadership skills while working with peers.
Responsibilities
- Work with one of our various teams within the Technology group
- Provide business management related research, evaluation, operational, reporting and/or analytical support in a timely manner
- Develop and/or prepare applicable business metrics/standard/ad hoc reporting in collaboration with partners and stakeholders
- Conduct regular analysis and review of business performance/processes/initiatives within assigned areas
- Support the development of presentations/communications and dissemination of information
- Contribute to operational activities and remain informed of emerging issues, industry trends
Requirements
- Currently enrolled in a Business / Finance program
- Proficient with Excel, Powerpoint, PowerBI, or similar visualization and analytical tools
- Able to manage multiple priorities and work independently, as well as part of a team
- Experience with technology project delivery and agile delivery methodology would be an asset
- Some prior experience with specialized analysis, non-standard reporting, and operational support
Benefits
- Leadership talks with key Leaders from across the organization
- Lunch and Learns on topics such as Innovation, Diversity and Inclusion, and Personal Branding
- World class training opportunities
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