Technical Writer & Trainer responsible for technical documentation and staff training at Helcim. Empowering users with clear guidance on Helcim's payment platform through comprehensive documentation and training initiatives.
About the role
- Senior Technical Writer at TaskUs creating documentation and processes for exceptional customer experiences. Collaborating with teams to enhance internal documentation for disruptive companies.
Responsibilities
- Scope and create documentation both individually and by collaborating with teams
- Write clear documentation about how to perform technical and other tasks
- Edit, clarify, and proofread documents written by others
- Write and test published documents to ensure searchability and effectiveness
- Manage multiple, competing priorities in a constantly changing environment
- Plan, research, and write documentation for projects of moderate to high complexity and scope
- Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
- Identify audiences for content and anticipate the questions, problems, and needs that content should address
- Develop innovative solutions to resolve complex tasks
- Work on solutions that improve processes and practices, including maintenance processes and tools
- Create operating guidelines, knowledge bases, customer support agent content, and "frequently asked questions" pages to help customer support staff, consumers, and other users within a company or an industry
- Collaborate with SMEs, product designers, and other internal experts in addition to conducting independent research
Requirements
- BA/BS with strong academic record - English, Journalism, Communications or equivalent writing degree preferred
- 5+ years of online editing, content creation, and/or content strategy experience
- 5+ years working in a technical field
- 5+ Years managing small project teams to develop, execute and complete assignments
- Demonstrated aptitude for quickly learning and understanding new technologies
- Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills
- Excellent business acumen, written and oral communication, and interpersonal skills
- Keen technical curiosity, with outstanding research and problem-solving skills
- Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language
- Strong drive to succeed and hunger for interesting challenges
- Commitment to following and improving team processes and style guidelines
- The ability to self-manage your day-to-day tasks with minimal guidance
- Strong project management skills; able to hit deadlines for multiple projects at a time
- Experience working in a fast-paced startup environment; thrives in ambiguity
- Ability to adapt quickly and create solutions independently and collaboratively
Benefits
- competitive industry salaries
- comprehensive benefits packages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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