Network Operations Engineer at Vodafone India responsible for monitoring customer networks and diagnosing faults. Ensuring quality procedures and adherence to SLA agreements.
About the role
- Senior Network Operations Engineer at TaskUs supporting enterprise networking technologies and managing escalations. Collaborating with global teams to enhance infrastructure and ensuring compliance with security standards.
Responsibilities
- Support and maintain current network infrastructure
- Create and maintain procedural and operational documentation
- Provide Tier 3 escalation support for the Network Operations Center
- Execute complex upgrades and implementations following internal change control
- Identify opportunities for automation, cost savings and service quality improvements
- Collaborate with global operations teams to enhance current process and procedures
- Maintain awareness of technology trends, help identify and remediate gaps in deployment strategy
- Incident Management, Problem Management, Change Management & Capacity Management
- Collaborate with peers to develop documentation for standard practices
- Proactively research new technologies
- Manage assigned projects and program components to deliver services in accordance with established objectives
- Respond to inquiries from clients and vendors for technical assistance and support
- Security & Audit compliance
- Operational-related Moves, Adds, Changes, and Deletes (MACD)
- Adherence to Operational Standards
- Compliance with Engineering Design Standards and established operational processes
- Participate in the Development & Maintenance of operational documentation
- Provide Root Cause Analysis for Network Events
Requirements
- 8 years extensive experience in the support of Networking Technologies
- Strong technical decision making skills
- Experience in escalation management
- Expertise in the security of enterprise networks
- Expert level Understanding of OSPF, BGP, VPLS and MPLS and various routing technologies
- Expert knowledge and in-depth experience to troubleshoot all layers of the OSI model
- Experience with NX-OS, IOS, SD-WAN, PANOS, or FTD
- Advanced knowledge and hands on experience with Palo Alto Firewall technology
- In-depth and hands-on experience with at least 2 of the following compliance requirements: PCI DSS, SOC 2, HIPAA/HITRUST and ISO 27001.
- Experience with automation tools
- Hands-on configuration experience in monitoring tools like ThousandEyes and Solarwinds
- Strong working knowledge of SSL, and VPN
- Good Project Management skills
- Excellent problem-solving skills
- Excellent interpersonal skills
- Excellent communication skills with experience in client-facing interactions
- Strong ownership in continuous improvement and identification of risks in technology/process
- Ability to travel up to 25% of the time.
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Wellness programs
- Professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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