Onsite Senior Specialist, Customer Success – Security Solutions

Posted 9 hours ago

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About the role

  • Senior Specialist in Customer Success for Mastercard improving engagement and customer satisfaction. Collaborating on strategic priorities within the region for payments technologies and cybersecurity.

Responsibilities

  • Support the development and delivery of strategic priorities within the region
  • Engage with stakeholders for proposed solutions and cyber threat understanding
  • Leverage Mastercard Services’ offerings to achieve customer goals
  • Develop training materials to support customer priorities
  • Gather and report customer feedback on product gaps

Requirements

  • Knowledge and understanding of payments technology or cybersecurity
  • Experience using tools and technology for data analytics
  • Proven ability to translate technical capabilities into solutions
  • Experience in analyzing customer metrics
  • Familiarity with large and emerging Technology and Financial Services

Benefits

  • Corporate Security Responsibility includes adherence to security policies
  • Develop training materials and customer-facing playbooks
  • Work collaboratively with cross-functional teams
  • Continuous professional development and training

Job title

Senior Specialist, Customer Success – Security Solutions

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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