Operational Resilience Strategy Manager ensuring continuity of Critical Services at Mastercard. Drive projects and improvements across products, technology, and regions to maintain resilience.
Responsibilities
Drive end‑to‑end delivery of complex, multi‑workstream resilience projects, establishing clear scope, structured plans, measurable milestones, and predictable execution across the organization.
Establish and lead strong governance of high priority resilience improvements, ensuring they are clearly defined, prioritized and track execution progress against mitigation actions
Provide executive‑ready reporting and storytelling, distilling complex technical resilience risks into clear, concise progress updates, status summaries, and escalation recommendations.
Plan, coordinate, and facilitate regular governance ensuring high quality preparation, facilitation, tracking, and documented outcomes.
Engage with cross‑functional stakeholders to drive decisions and maintain shared ownership of outcomes.
Ensure projects maintain strong evidence, documentation, audit‑readiness, and traceability from requirement
Champion a “resilient by design” culture, embedding consistent standards into project execution and long term roadmaps.
Requirements
Results-proven track record of exceeding goals and ability to operate with independence and autonomy
Demonstrated ability to balance the delivery of programs, project management and creative resourcefulness
Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Commitment to ethical, accountable, and transparent leadership
Experience in technology and the payments domain desirable
Highly developed presentation, facilitation, and communication skills (both verbal and written)
Proficient in Mastercard PowerPoint, Excel and Word
Politically savvy collaborator and consensus builder with a track record of bringing people together around a common cause
Bachelor’s degree or higher in computer science or engineering or equivalent work or education-related experience
Experience in strategy, management or technology consulting
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