Hybrid Operational Resilience Strategy Manager

Posted 3 days ago

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About the role

  • Operational Resilience Strategy Manager ensuring continuity of Critical Services at Mastercard. Drive projects and improvements across products, technology, and regions to maintain resilience.

Responsibilities

  • Drive end‑to‑end delivery of complex, multi‑workstream resilience projects, establishing clear scope, structured plans, measurable milestones, and predictable execution across the organization.
  • Establish and lead strong governance of high priority resilience improvements, ensuring they are clearly defined, prioritized and track execution progress against mitigation actions
  • Provide executive‑ready reporting and storytelling, distilling complex technical resilience risks into clear, concise progress updates, status summaries, and escalation recommendations.
  • Plan, coordinate, and facilitate regular governance ensuring high quality preparation, facilitation, tracking, and documented outcomes.
  • Engage with cross‑functional stakeholders to drive decisions and maintain shared ownership of outcomes.
  • Ensure projects maintain strong evidence, documentation, audit‑readiness, and traceability from requirement
  • Champion a “resilient by design” culture, embedding consistent standards into project execution and long term roadmaps.

Requirements

  • Results-proven track record of exceeding goals and ability to operate with independence and autonomy
  • Demonstrated ability to balance the delivery of programs, project management and creative resourcefulness
  • Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
  • Commitment to ethical, accountable, and transparent leadership
  • Experience in technology and the payments domain desirable
  • Highly developed presentation, facilitation, and communication skills (both verbal and written)
  • Proficient in Mastercard PowerPoint, Excel and Word
  • Politically savvy collaborator and consensus builder with a track record of bringing people together around a common cause
  • Bachelor’s degree or higher in computer science or engineering or equivalent work or education-related experience
  • Experience in strategy, management or technology consulting

Benefits

  • Equal Employment Opportunity
  • Reasonable accommodations for applicants

Job title

Operational Resilience Strategy Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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