Senior Product Manager responsible for defining checkout experience strategy at Tapestry. Leading cross-functional collaboration to enhance customer satisfaction and drive conversions in luxury fashion.
Responsibilities
Champion customer empathy and data-informed thinking — combining analytics, A/B testing, and customer feedback to identify friction points and create solutions that convert.
Define and execute a product vision and roadmap that enhances customer experience and improves key KPIs (checkout completion, NPS, conversion).
Own the end-to-end purchase and post purchase experience — from bag/cart and checkout through post-purchase — for all Tapestry brands globally.
Launch, iterate and optimize compelling experience that delight the customer.
Collaborate cross-functionally with engineering, digital, design, marketing, customer experience, and regional teams to bring ideas to life.
Influence senior leadership by clearly articulating product vision, strategy, and impact.
Continuously measure and optimize performance, leveraging AI-driven analytics and automation to enhance both product outcomes and team productivity.
Maintain clear product documentation, including PRDs, user stories, logic flows, and feature backlogs.
Mentor and develop team, fostering a culture of innovation, accountability, and speed.
Requirements
7+ years of experience in digital product management
Expertise in checkout, payments, or conversion optimization within eCommerce or digital retail
Strong analytical mindset, with comfort in using data, AI tools, and experimentation to drive decisions
Proven track record of operating effectively in ambiguous, fast-paced, and global environments
Hands-on builder mentality — comfortable toggling between strategy and execution
Exceptional communication and leadership skills, with the ability to align cross-functional teams and influence at all levels
Demonstrated ability to manage, coach, and inspire direct reports
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